1. Eligibility for Returns
We accept returns within 14 days of purchase for physical items such as books, stationery, and gift items. To be eligible for a return, the item must be:
- In its original condition (unused and undamaged)
- In the original packaging (if applicable)
- Accompanied by the original receipt or proof of purchase
2. Non-Returnable Items
The following items are not eligible for return:
- Digital products (eBooks, audiobooks)
- Gift cards or store credit
- Sale or clearance items
- Personalized or custom-ordered books
- Opened or used merchandise
3. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed using the original method of payment. Please allow 3–7 business days for the refund to appear on your account.
4. Exchanges
We only replace items if they are defective or damaged upon delivery. If you need to exchange an item for the same product, contact us at [Email Address] within 7 days of receiving your order.
5. Return Shipping (Online Orders)
Customers are responsible for return shipping costs unless the return is due to a damaged or incorrect item. We recommend using a trackable shipping method, as we are not responsible for lost return packages.
6. In-Store Returns
In-store returns must be made at our physical location during business hours. Please bring your receipt.